All sales are final for any products or services provided by Little Flippers Swim School.

 

What payment plans do you offer?

Fall & Spring Sessions:

We offer two e-payment plans for our 20 week long sessions. The first is the option to pay all in full. The second is to pay monthly.  Customers save $28 by paying in full for all Little Flippers group lessons (Parent and Child classes) and save $60 by paying in full for all Swimstars, Swimkids, and Swim Team Prep classes. All classes will be charged in full unless a monthly EFT plan is selected via customer portal before the first day of the session. Please remember, if you choose to pay monthly it will be 5 equal monthly payments (no exceptions or early cancellations).

Summer Sessions:

Customers are required to pay in full for our 9 week Summer session and any special programs such as day program, intensive lessons, private lessons, and clinics.

All fees and tuition are non-refundable.

 

How do I change my e-payment plan?

You will need to reconfirm your e-payment plan for each upcoming session. You may do so by logging into your customer portal. Please select the “billing and payments” icon located on the top of your screen. You may choose your e-payment plan by selecting either pay in full or monthly through the e-payment schedule link. PLEASE NOTE, refunds for paid in full charges will not be given after full tuition is charged. remember, if you choose to pay monthly it will be 5 equal monthly payments- no exceptions or early cancellations.  

 

When am I charged for class tuition?

Tuition and registration fees are due on the first day of the session, not on the first day of your scheduled class. Monthly payments are processed on the 1st day of each month.

 

Do you offer any discounts?

We are happy to offer the following discounts for group lessons:

Multiple Class Discount – A 10% discount is given off additional classes within a session.

Sibling Discount – a second, third, fourth child from the same family enrolled in a Little Flippers classes will receive a 20% discount.  (Discount is off the lowest tuition)

 

What is the Registration Fee?

The $35 registration fee will be billed annually, by session, for all active students. The registration fee is due with the first registration of the calendar year and automatically charged annually on their registration anniversary. These will be billed at the beginning of the session during which the anniversary occurs. (Example: If you enrolled in our Fall 2017 session as your first session with Little Flippers, your annual registration fee will be charged during the Fall 2017 session. Your next registration fee will be due and automatically charged at the beginning of the Fall 2018 session).

 

Do I need to keep a credit card on file?

You are required to enter a credit card to keep on file when creating an account. We do not charge the card on file until you are enrolled in a class or confirm a spot in a class off a waitlist. First Flippers students will not be charged tuition or a registration fee until the child is 6 months and continues with classes in the session.

 

Can I pay in cash or by check?

We do accept cash and check payments. We must receive cash or check payments before the first day of the session, when credit card payments are processed.  Refunds will not be issued after the in full or monthly payment is processed. If your check is returned to us for any reason, a $40 fee will be charged to your account; payment is due immediately upon notification.

 

Am I eligible for the 100% money-back guarantee?

We only offer our 4 week money-back guarantee to brand new students in their first session of enrollment. If at any time during the first 4 consecutive weeks (from date enrolled regardless of absences) you are not completely satisfied with our program, we will refund your tuition. This policy expires after the first 4 weeks of enrollment and no refunds will be issued beyond this period. The money-back guarantee is only applicable to group lessons.  PLEASE NOTE, Money-back guarantee for Summer session is within 2 weeks and money-back guarantee for one week intensives is after the first class.

How do I withdraw my child from the program?

We take all drop requests in writing via email to maintain a written record. All drop requests are processed by a manager and followed up on via email.

 

Natick: info@littleflippersswim.com

Winchester: infowin@littleflippersswim.com

 

Emergency & Inclement Weather Cancellations

If a class must be canceled due a facility-related emergency or inclement weather, a make-up class will be issued. We will be alerting customers of emergency closures through our website and/or via email. Little Flippers Swim School does not give credit and/or refunds for missed classes or classes cancelled due to holiday, inclement weather, or any other reason.