Policies & Procedures

Please take the time to review our policies. These policies must be strictly enforced in order to meet our commitment of providing timely, quality service to all of our customers and maintaining a clean and safe environment.

Session and Registration Information

 

Our year is divided into three sessions: Spring, Summer and Fall.  Registration for for the Spring Session will take place in November, registration for the Summer Session will take place in April and registration for the Fall Session will take place in May (see the office for specific dates and times).

 

Fees and Payment Policies

Tuition is due on the first class each session. Customers may choose to either pay in full for a 20 week session (Cash, Check, or Credit Card) or pay monthly by EFT draft (a monthly service fee will apply).  An EFT draft will be billed in 5 monthly installments and you will be automatically charged on the first of the month.  Customers may only pay in full for intensives or a 9 week session (Cash, Check, or Credit Card).  In addition to class tuition, an annual registration fee of $35 for each student is due with the first registration of the calendar year. We reserve the right to change or cancel any class that does not fill. The $35 registration fee will be billed annually for all active students.  All  fees and tuition are due at the time of enrollment and are non-refundable. SMALL GROUP LESSONS: Little Flippers group lessons (Parent and Child) are $84/month per 20-week session or save $20 by paying in full ($399). Swim Stars, Swim Kids and Swim Team Prep group lessons are $115/month per 20-week session or save $50 by paying in full ($525). Tuition is due at the first day of the session not the first scheduled class meeting of the session. All classes will be charged in full unless a monthly EFT plan is selected via customer portal before the first scheduled class of the session. Beginning on January 30th, class tuition for Little Flippers group lessons (Parent and Child) are $84/month per 20-week session or save $21 by paying in full ($399). Swim Stars, Swim Kids and Swim Team Prep group lessons are $115/month per 20-week session or save $50 by paying in full ($525). Tuition is due at the first day of the session not the first scheduled class meeting of the session. All classes will be charged in full unless a monthly EFT plan is selected via customer portal before the first scheduled class of the session. Please remember, if you choose to pay monthly it will be 5 equal monthly payments- no exceptions or early cancellations. Upon Spring Session enrollment confirmation, you will need to reconfirm your payment plan by logging into your customer portal and confirm the e-payment schedule on the “my account” screen. THIS IS IMPORTANT as refunds for Paid in Full charges will not be given after full tuition is charged. remember, if you choose to pay monthly it will be 5 equal monthly payments- no exceptions or early cancellations.   Summer Class Tuition will vary. PRIVATES AND SEMI PRIVATES: Privates (1:1) are $59 per 30 minute lesson. Semi-privates (2:1) are $45 per 30 minute lesson per person. No sibling discounts apply. Privates will be scheduled for either 5, 10, or 20 sessions. For 10 sessions, buy 9 get 1 free and 20 sessions buy 18 get 2 free. Note we do not arrange semi private pairings. We are happy to accommodate those who form their own. See the private lesson drop down under the classes tab for more information.

 

Refunds and Withdrawls

Little Flippers Swim School does not give credit and/or refunds for missed classes or classes cancelled due to holiday, weather or any other reason. Other than the initial 4 week money back guarantee for new students (2 weeks for the summer session and first class for summer intensives), refunds will not be issued. All sales are final for any product and/or service purchased and/or provided by Little Flippers Swim School. For SUMMER DAY PROGRAM, 100% refunds are given with 14 day advanced email notice.

 

Discounts

We are happy to offer the following discounts for group lessons: Multiple Class Discount – A 10% discount is given off additional classes within a session. Sibling Discount – a second, third, fourth child from the same family enrolled in a Little Flippers classes will receive a 20% discount.  (Discount is off the lowest tuition) Twin Discount – To celebrate the joy of being a twin- a 50% twin discount is offered.  

100% MONEY BACK GUARANTEE

For new students only! If at any time during the first month (4 consecutive weeks from date enrolled regardless of absences) you are not completely satisfied with our program, we will refund your tuition. After this four-week period, there will be no refunds. Money back guarantee is only applicable to group lessons. (Note: Money back guarantee for summer session is within 2 weeks and money back guarantee for one week intensives is after the first class).

 

Insufficient Funds Policy

If your check is returned to us for any reason, a $40 fee will be charged to your account; payment is due immediately upon notification.

 

Absence and Make-up Policy

It is very important to try to attend your regular scheduled class which is the best possible learning environment for your child. However, we realize that it is sometimes impossible to attend your regular schedule class and it is for that reason that we offer make up classes.

 

    • Unlimited make ups will be given anytime during the session for which the child is enrolled.  No makeups can be done during the first 2 weeks of a session.
    • Notification of absence is required in order to be given a make up. We do not encourage verbal notification (to instructor or office). Rather, notification of absence must be via our web site. Use the “REPORT AN ABSENCE” tab on the home page. This includes cancellations for private lessons. Only last minute notifications should be handled through the office.
    • Make up space is not guaranteed. It is on a first come first serve basis.
    • Make up scheduling is intended to be self serve. Registration for a make up space is to be done online. Although the office is willing to help occasionally, please do not rely on this service. It is highly encouraged to use the online system for the best availability.
    • Absences can not be credited towards future tuition.
    • We DO NOT guarantee the same teacher, time or student ratio for group lesson make ups. Special makeup classes may be created as needed.
    • Makeups cannot be rescheduled. We DO NOT makeup a makeup.

Illness Policy

A safe and healthy environment is important for all children. This illness policy is designed to protect the health of your child, the other children and the staff. Please do not bring your child to swim lessons if he/she has had:  

  • Diarrhea, vomiting or ear infections within 2 days
  • A fever
  • Undiagnosed sores or rash

If your child has an open sore that requires a bandage please do not allow them to swim, remove ALL band-aids before entering water. If the cut or scrape requires a bandage, the child should not swim until the wound is healed. Please inform instructors of any medical conditions such as diabetes, tubes in the ears, epilepsy, asthma or any physical or mental disabilities prior to the start of lessons. These conditions do not hinder a child from participating but may affect the way a teacher attends to each students needs.

 

Liability Waivers

Parents must fill out on line emergency contact forms as well as medical forms for each child.

 

Double Layer Policy for Children Under 4 years

All students under the age of four, even if they are potty trained, must wear a disposable swim diaper and an approved non – disposable swim diaper to assure a double layer of protection.  The non – disposable swim diaper must pass the two – finger test (if two fingers can be inserted under the elastic in the legs and waist, the swim diaper is too large and the child will not be permitted to enter the water).  Wearing only one diaper (regardless of the type) is not allowed.  Non disposable swim diapers are available for purchase through us and in addition, some students who have shown a tendency to have an accident in the pool may be required to wear special clothing for containment (adult size rubber pants).  Please respect our policy as we strive to provide our customers with the cleanest and safest facility possible.  Thank you in advance for your understanding and support on this matter.

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Parental Supervision & Unattended Children

Please do not let children enter the pool area until the teacher calls them. All children must be supervised by parents when not in the water. Siblings in the viewing area must be supervised as well. No child is to be left unattended in the facility. All children under the age of 2 must have an adult in the pool with them. When no lifeguard is on duty, the pool is closed to recreational swimming. No swimmers in the water when the lifeguard is not on duty. Also, Parents in the Parent participation classes should not enter the pool area until your class is called. Parents/guardians should pick up their children at the end of class. No child can be left alone in the viewing area. Students can not leave the facility alone. Little Flippers reserves the right to charge $5 per minute that a parent is late to pick up a class student.  

Photographs & Videos

Photos and videos are occasionally taken at Little Flippers and visual images of you and / or your child may be used for publicity purposes in newsletters, posters and advertising as well as on social media sites such as Facebook, Instagram and YouTube.

Emails

Email is our preferred form of communication. We email our customers regularly with information, newsletters, upcoming events and promotions. You may also update your information or opt out of email through your customer portal.

 

What is needed for class:

  • Swim Suit – We recommend one-piece bathing suits for girls and swim trunks or Speedos for boys. Rash guards are okay. No t-shirts, shorts, or sewn-in floats allowed. No swim aids (inflatables, etc.) of any kind are allowed at any time, as they can actually be a drowning risk.
  • Goggles –  Goggles are recommended, but not required.  Goggles may be helpful in getting a child to put thier face in the water and in getting them to open their eyes under water. There are a variety of goggles on sale in our pro shop and our staff will be happy to assist you with finding the proper fit for your child. Our instructors will lead some skills without the use of goggles.
  • All children over the age of 4 with long hair (touches the shoulders) must have their hair pulled back. Swim caps may also be worn, and they can be purchased at the front desk or at any sporting goods retailer.
  • Double Layer – All children under the age of 4, even if they are potty trained, must wear two layers, one being a snug-fitting non-disposable swim diapers. No exceptions. Wearing only a disposable diaper is not allowed. These diapers do not keep a solid from entering the pool. The non-disposable diaper must pass the two finger test (if 2 fingers can be inserted under the elastic in the legs and waist, the swim diaper is too large and the child will not be permitted in the water). Non disposable Swim diapers are available for purchase through us. In addition, some students who have shown a tendency to have an accident in the pool may be required to wear special clothing for containment (Adult Size rubber pants).
  • Please bring your own towels
 

The Pool Rules

The rules are to be followed by everyone in the pool area at all times.
  • NO running or horseplay
  • NO children are allowed in pool area unsupervised
  • Adults and children not participating are to remain in designated viewing area
  • NO glass containers around pool area
  • Always inform us if your child has an ear infection or upset stomach or any other medical conditions prior to lessons
  • NO diving!
  • Swim diapers must be worn by any child under the age of 4 (even if toilet trained)
  • NO diaper changing in pool area (table available in changing area)
  • NO smoking in pool area or anywhere in our facility
  • Spitting, biting and hitting will not be tolerated
  • EMERGENCY CALL 911

Security & Personal Property

The Little Flippers facility is under video surveillance. Little Flippers is not responsible for any lost or stolen items. Lockers are available. Please bring your own lock and take all belongings after each use. All misplaced items will be kept on site for two weeks and held in main office lost and found. We do have security cameras located throughout the facility.

 

Emergency Cancellations

If a class must be canceled due a facility-related emergency, a make-up class will be scheduled.  We will be alerting customers of emergency closures by using email.  If a cell phone number is on file, we may attempt to send a text message alert, but currently we will use email as the priority.